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About erWin


This page provides you with answers to the most frequently asked questions on the application of erWin.
Should you not find the answer to your problem here, please contact erWin Support.



Question & Answer

Do you have any questions? You may find the answers here!

1. How much do I have to pay for using erWin?
The costs for erWin depend on the period of validity for your flat rate access.

2. How do I get my password?
The password will be sent to your Email address shortly after successful registration.

3. Forgotten your password?
Then go to the Forgotten your password? page. Enter your email address there and then click on Send. You will immediately be sent a new password by email, and you can change this to a personal password after you have logged in.

4. Login failed!
Check that you entered your email address and your password correctly. When you enter the password, make sure you use the correct uppercase and lowercase letters.

5. The document can be opened, but only one page is legible.
Older versions of Adobe Acrobat Reader can cause problems when reading the documents. Please install the newest version of Acrobat Readers, which is available free of charge.

6. Can I use erWin also with other browsers?
The erWin online shop has been optimised for Microsoft Internet Explorer. See also System requirements.

7. Will the range of documents offered by erWin be expanded?
New documents are being added all the time, and existing documents are regularly updated.

8. System requirements
System requirements

9. How much time is there between ordering and activation?
Usually only a few seconds. This is made possible by a direct check (online validation) of your credit card. As soon as you open the first document, the counter for your flat rate starts running. Thus, you can decide yourself when your access period should begin.

10. Feedback button
You can make enquiries regarding the contents of documents using the feedback channel. Use the FEEDBACK/Create button under the menu item "Repair and maintenance information" for this purpose. You must have a valid flat rate in order to use this function and receive an answer to your question.